F.A.Q.s

If you've reached the end of our FAQs and still haven't found the answer you're looking for, head over to our Contact Us page and fill out the form. We'll be happy to help. Or contact us: [email protected]

This depends on where you are located. The shipping time to USA is about 17-25 Days(Standard Shipping) and to other areas is about 20-30 days(Standard Shipping). For details, please check Shipping Policy

To track your order, please go to
https://www.17track.net/en
Enter your tracking number and you can track your order.

Once your order has shipped, you will receive an automated e-mail with your tracking information. If you do not receive your tracking information, please check your spam filter or contact us to verify shipping.

We use credit card(Visa, MasterCard) to process all payments. Simply click “Complete Order” and choose “Pay with Card” at the bottom of the screen. 

If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or submit a ticket with as much detail along with the error messages.

You can log in your account to cancel the unpaid order directly; or you can contact our customer service to cancel the order.

Regrets happen, we know… So If you decide you want to cancel an order, just contact us within 24 hours after the order was placed and we’ll cancel it no questions asked. If it has been more than 24 hours, we may have already sent your order to the supplier and may not be able to cancel as it will already be in the crafting or shipping process.

We have high quality control standard to make sure all the products we ship are in perfect conditions. If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package. ➤ Click Here to view our full Refunds & Returns Policy

Our warehouse will verify the conditions of the return items within 7 business days upon the receipt.After the return verification is completed, we will process your refund immediately.When you receive a refund will depend on the refund method you choose when returning. Refund method: Payment Account It normally takes 10-20 business days which depends on your financial institution for the refund to appear on your credit/debit card that depends on the original way you used.

All shipments are sent by SF Express Or YunTu Express. The order will be sent to the address you enter at the checkout.

Please contact us at [email protected] as soon as possible after placing the order. In certain cases if an order has not already been picked and processed through our warehouse we can look at making changes or adjustments to it prior to it being shipped.

Ceceliam.com is not liable for any damages incurred during transit; it lies within the responsibility of local carrier. All purchases are made at the buyers’own risk. Ceceliam.com does not assume any responsibility for lost or damaged packages.

Yes absolutely! We want you to be completely satisfied with your purchase. If your products are flawed in any way, just contact us and we’ll make it right.

Yes absolutely! We want you to be completely satisfied with your purchase. If your products are flawed in any way, just contact us and we’ll make it right.

Since we have fulfillment centers all over the world, when you order multiple items, they may be shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you, and if in doubt, just contact us.

We try our best to accurately represent each item – however, to differences in screen resolution, colors may appear slightly different in real life. 

We offer free shipping For orders over US$89.00, you can enjoy free Standard Shipping.For the detail you can check our Shipping Policy

After shipping the order out, we will email you the tracking number and link. Sometime the email may go to the junk box. Please have a check. If you still not receive, you can contact our customer service.
Tip: we will email to the email that you input in shipping address.

Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

That depends. Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, we can refund 50% of the tariffs, please keep the receipt of the payment and contact our customer service by logging in My Order and submitting a ticket.

Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.

We accept Credit Card(include Visa and Master).We don’t accept the cash on delivery.

Yes, you can log in your account to repurchase the canceled order. But if the item was out of stock, you can’t repurchase.

Firstly, check if your code has been applied successfully. Then please check if the code already expired or in a wrong spelling.

The following applies to all coupon codes unless unique terms are expressly communicated when the code is issued to the intended user. One coupon code may be used per transaction and customers may not combine multiple codes for a single transaction. We reserve the right to cancel or reject any order if in our opinion the coupon code was unauthorized, ineligible, obtained illegally or altered in any way. Coupon codes that we issue may only be used for online purchases on this website. 

We will offer full refund on all items that have been returned in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 80% of total payment. Coupon codes cannot be refunded as monetary value and will be deducted from the total amount of the refund.

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