FIRST PAIR GUARANTEE​

We want you to experience the comfort and performance Ceceliam underwear has to offer.We know it’s hard for you to experience our product without trying it on. For that reason, we’ve created our First Pair Guarantee Policy.Sometimes you need to try it before you buy it.

The First Pair Guarantee policy applies to any order placed on the Site (with the exception of Clearance sale product which cannot be returned or exchanged). Proof of purchase is required. If you are not satisfied with your product for any reason, Ceceliam will provide a refund within thirty (30) days of purchase.  All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees are non-refundable. After 30 days from purchase, this policy no longer applies.

Note

• Only applies to the first purchased pair of underwear per customer.

• If you purchase more than one (1) pair, we can only apply this guarantee to one (1) pair.

• All requests must be made within 30 days of delivery.

• Applies only to product that has been purchased from our online store.

If you wish to activate the First Pair Guarantee, we require that you contact us before sending anything back. Please e-mail [email protected] with the following details:

(These informations is important to help us to imporve our products,we make every effort to improve our product by doing the best in fabric selecting, designing and manufacturing.)

Part 1: Your contact information:

  • Your full name
  • Your order number
  • Phone number
  • Email address

Part 2: Product details

  • Purchase date
  • Products purchased (please provide products name or style and color and size description)
  • Briefly describe why are you unsatisfied with the product?
  • Are you interested in exchanging the item or receiving a refund?
  • Was the product damaged when you received it?

Part 3: Please attach a screenshot of your order confirmation

* Please note the few conditions on this offer:

  • Cost of shipping is not included in the First Pair Guarantee.The program applies to the product only.
  • Discontinued styles are exempt from the First Pair Guarantee program
  • The policy is applied only for your items ordered on our website.
  • All requests must be made within 30 days of purchase.
  • If you wish to activate the First Pair Guarantee,we require that you contact us e-mail [email protected] in advance.

Please provide relevant information as described above(part 1,part 2,part 3)

If you have any questions, please feel free to contact us, all inquiries are handled swiftly and efficiently.

Contact Us:

Email: [email protected]
Business Address: Room F 6/F Mega Cube, No.8 Wang Kwong Road, 999077 Kowloon , Hong Kong
Phone: +852 5424 7936
Time Zone: Mon-Sat 9:00am – 6:00pm (GMT+08:00) Hong Kong Standard Time (Hong Kong)

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