Brand Name: Neonals
Applicable Place: PVC Floor
Level Of Practice: Professional
Upper Material: Cow Leather+PU
Shoe Width: Medium(B,M)
Upper Height: Medium cut
Outsole Material: Rubber
Closure Type: Lace-Up
For Distance: Super Marathon(>100km)
Fit: Fits true to size, take your normal size
1. Shipping methods and Delivery time
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
2. Shipping destinations
- We ship worldwide
3. Process time
If you place your order before 4 pm, we will start processing it on the same day excluding the back order. And your parcel will be sent out within 2-5 business days.
4.Shipping time-number days
- Standard Shipping (12-22 business days after shipped)
- Express Shipping（5-8 business days after shipped)
- Shipping time might vary depending on location, shipment method and other factors.
- Standard Shipping, Orders 0-0.701kg will be charged for $6.99
- Standard Shipping, Orders 0.701-1.001kg will be charged for $8.99
- Standard Shipping, Orders 1.001-1.301kg will be charged for $10.99
- Standard Shipping, Orders 1.301-1.601kg will be charged for $12.99
- Standard Shipping, Orders 1.601-1.801kg will be charged for $14.99
- Standard Shipping, Orders 1.801-2.001kg will be charged for $16.99
- Standard Shipping, Orders 2.001-2.301kg will be charged for $18.99
- Standard Shipping, Orders 2.301-2.601kg will be charged for $20.99
- Standard Shipping, Orders 2.601-2.801 will be charged for $22.99
6. Free Shipping
- Free shipping Over Order $89
- Free shipping destination：worldwide
7. Shipping Note
- The estimated delivery time (does not include weekends or public holidays) is from the date that your parcel was shipped.
- Your parcel will be shipped with the most suitable carrier depends on size and weight. Parcels will be delivered at working days and working hours, please offer an available address where someone can accept it as a signature may be required.
- Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.
8. For Undelivered Solution
- Parcels may take longer to arrive due to an invalid address, customs clearance procedures or other causes which cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out by Ceceliam to decrease your losses.
- For Expedited Shipping Service, if the package does not arrive or is signed by others, please contact us within 1 months of shipment. Our representative of customer service will get back to you to offer a solution within 24-48 hours, overdue requests may not be processed.
Note：Dear customers,due to the current situation of global virus, the orders you purchased would be delay a little bit, please be patient. Thanks for yourunderstanding.
- return instructions
Our goal is to hope that every customer can buy a satisfactory product. We have a professional quality inspection team to check your merchandise before shipment to ensure that the quality of the product meets the standards.
We apologize if you are not satisfied with the goods you received. You have the right to initiate a return request within 30 days of receiving the package. We will provide a quick exchange and return process. If you have any questions, please contact us.
- return process
If you have a return request, please follow the process below and we will process your request as soon as possible.
- Contact our customer service department and submit your return request and order information, we will follow you up to the fastest time.
- After the return application is approved, we will send you a return information email, and please return the goods according to the return information of the mail.
- Send the goods to us at the local post office
- Contact customer service and submit return shipping tracking number and voucher.
- We will process the replacement or refund to your account and accordance with our return conditions within 3-6 business days after receiving the package.
- Return request
- You have 30 days to decide whether the goods are suitable for you. If you are not satisfied, you have the right to contact us to return your goods within 30 days after receiving the goods.
- For hygiene and health reasons, if the product hasn't a quality issue, jewelry or items of clothing such as swimwear and bottom of underwear cannot be returned.
- The returned products must be unused in the original packaging, and we do not accept returned merchandise that is worn, damaged, or washed in any way.
- Based on the principle of negotiation, we do not accept products that you return directly without contacting us.
- we are not refundable your shipping charge if Non-quality issues returned products
Note: Shipping charge and shipping insurance does not support refunds
- Refund time-number days
For orders returned or exchanged, we will refund or resend new orders within 3-6 business days of receiving the returned package.
The time for payment channel refunds
- PayPal checkout: up to 48 hours business day
- Credit card account: 7-14 business days, the actual time for the refund to a credit card may vary according to each card issuing bank
If you have any questions, please contact our help center for 7*24 customer service for further assistance, we will do our best to help you.
Q:How long is your shipping time?
A:This depends on where you are located. The shipping time to US is about 7-15 working days and to other areas is about 10-20 working days.
Q:Where is my order now?
A:To track your order, please go to
Enter your tracking number and you can track your order.
Q:What payment methods do you accept?
A:We use PayPal to process all payments. If you still pay even if you don't have a PayPal account! Simply click "Complete Order" and choose "Pay with Card" at the bottom of the screen.
Q:Why does the color of my item look different than the pictures?
A:We try our best to accurately represent each item - however, to differences in screen resolution, colors may appear slightly different in real life.
Q:Do you have a quality guarantee?
A:Yes absolutely! We want you to be completely satisfied with your purchase. If your products are flawed in any way, just contact us and we’ll make it right.
Q:Why does the color of my item look different than the pictures?
Q: How do I change the shipping address or cancel my order?
A: Regrets happen, we know… So If you decide you want to cancel an order, just contact us within 24 hours after the order was placed and we’ll cancel it no questions asked. If it has been more than 24 hours, we may have already sent your order to the supplier and may not be able to cancel as it will already be in the crafting or shipping process.
Q:I ordered 2 items, why did I only receive one?
A：Since we have fulfillment centers all over the world, when you order multiple items, they may be shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you, and if in doubt, just contact us.
Q:Is the shipping free and what shipping methods do you have?
A:We offer free shipping For orders over US$89.00, you can enjoy free Standard Shipping.
Q:Do you ship overnight?
A：Sorry we don't have overnight shipping.
Q:There is no any tracking information about my order.
Q:How to track order？
Q:I don’t have the tracking number and link.
Tip: we will email to the email that you input in shipping address.
Q:What happens if I am not in when it arrives?
Q:Are there any additional fees?
Q:The tracking information hasn’t been updated for a long time
Q:What payment methods do you have? And do you accept the cash?
Q:Can I repurchase the canceled order?
Q:Why my payment was declined?
Q:How to cancel the order？
Q:Why isn’t my promo code working?
Q:Can I use more than one discount code?
Q:What is your return policy？
Q:When will I get the refund?
Q:Could I get the full refund if I return the order?
If you have any questions please contact us:[email protected]