1/17

$62.99

$149.00

Color: Brown Fur

Brown Fur

Blue Fur

Gray Fur

Blue

Brown

Gray

Shoe Size

EU 35

EU 36

EU 37

EU 38

EU 39

EU 40

Quantity

Description

CECELIAM Exclusive. Not available in stores.
Fit: Fits smaller than usual !
Upper Material: Faux Suede
Lining Material: Plush
Insole Material: Plush
Outsole Material: Rubber

Shipping policy

Shipping

Name: Nena Sneakers
Brand: shopify
Price: 62.99 USD
Availability: InStock

1. Shipping methods and Delivery time

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

2. Shipping destinations

We ship worldwide

3. Process time

If you place your order before 4 pm, we will start processing it on the same day excluding the back order. And your parcel will be sent out within 2-5 business days.

4.Shipping time-number days

Standard Shipping (12-22 business days after shipped)
Express Shipping（5-8 business days after shipped)
Shipping time might vary depending on location, shipment method and other factors.

5.Shipping Fee:

Standard Shipping, Orders 0-0.701kg will be charged for $6.99
Standard Shipping, Orders 0.701-1.001kg will be charged for $8.99
Standard Shipping, Orders 1.001-1.301kg will be charged for $10.99
Standard Shipping, Orders 1.301-1.601kg will be charged for $12.99
Standard Shipping, Orders 1.601-1.801kg will be charged for $14.99
Standard Shipping, Orders 1.801-2.001kg will be charged for $16.99
Standard Shipping, Orders 2.001-2.301kg will be charged for $18.99
Standard Shipping, Orders 2.301-2.601kg will be charged for $20.99
Standard Shipping, Orders 2.601-2.801 will be charged for $22.99

6. Free Shipping

Free shipping Over Order $89
Free shipping destination：worldwide

7. Shipping Note

The estimated delivery time (does not include weekends or public holidays) is from the date that your parcel was shipped.
Your parcel will be shipped with the most suitable carrier depends on size and weight. Parcels will be delivered at working days and working hours, please offer an available address where someone can accept it as a signature may be required.
Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.

8. For Undelivered Solution

Parcels may take longer to arrive due to an invalid address, customs clearance procedures or other causes which cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out by Ceceliam to decrease your losses.
For Expedited Shipping Service, if the package does not arrive or is signed by others, please contact us within 1 months of shipment. Our representative of customer service will get back to you to offer a solution within 24-48 hours, overdue requests may not be processed.

9.E-Mail：[email protected]

Note：Dear customers,due to the current situation of global virus, the orders you purchased would be delay a little bit, please be patient. Thanks for yourunderstanding.

Refund Policy

return instructions

Our goal is to hope that every customer can buy a satisfactory product. We have a professional quality inspection team to check your merchandise before shipment to ensure that the quality of the product meets the standards.

We apologize if you are not satisfied with the goods you received. You have the right to initiate a return request within 30 days of receiving the package. We will provide a quick exchange and return process. If you have any questions, please contact us.

return process

If you have a return request, please follow the process below and we will process your request as soon as possible.

Contact our customer service department and submit your return request and order information, we will follow you up to the fastest time.
After the return application is approved, we will send you a return information email, and please return the goods according to the return information of the mail.
Send the goods to us at the local post office
Contact customer service and submit return shipping tracking number and voucher.
We will process the replacement or refund to your account and accordance with our return conditions within 3-6 business days after receiving the package.

Return request

You have 30 days to decide whether the goods are suitable for you. If you are not satisfied, you have the right to contact us to return your goods within 30 days after receiving the goods.
For hygiene and health reasons, if the product hasn't a quality issue, jewelry or items of clothing such as swimwear and bottom of underwear cannot be returned.
The returned products must be unused in the original packaging, and we do not accept returned merchandise that is worn, damaged, or washed in any way.
Based on the principle of negotiation, we do not accept products that you return directly without contacting us.
we are not refundable your shipping charge if Non-quality issues returned products

Note: Shipping charge and shipping insurance does not support refunds

Refund time-number days

For orders returned or exchanged, we will refund or resend new orders within 3-6 business days of receiving the returned package.

The time for payment channel refunds

PayPal checkout: up to 48 hours business day
Credit card account: 7-14 business days, the actual time for the refund to a credit card may vary according to each card issuing bank

If you have any questions, please contact our help center for 7*24 customer service for further assistance, we will do our best to help you.

E-mail：[email protected]

FAQ

Q:How long is your shipping time?
A:This depends on where you are located. The shipping time to US is about 7-15 working days and to other areas is about 10-20 working days.

Q:Where is my order now?
A:To track your order, please go to
https://www.17track.net/en
Enter your tracking number and you can track your order.

Q:What payment methods do you accept?

A:We use PayPal to process all payments. If you still pay even if you don't have a PayPal account! Simply click "Complete Order" and choose "Pay with Card" at the bottom of the screen.

Q:Why does the color of my item look different than the pictures?

A:We try our best to accurately represent each item - however, to differences in screen resolution, colors may appear slightly different in real life.

Q:Do you have a quality guarantee?
A:Yes absolutely! We want you to be completely satisfied with your purchase. If your products are flawed in any way, just contact us and we’ll make it right.

Q:Why does the color of my item look different than the pictures?

A:We try our best to accurately represent each item - however, to differences in screen resolution, colors may appear slightly different in real life.

Q: How do I change the shipping address or cancel my order?
A: Regrets happen, we know… So If you decide you want to cancel an order, just contact us within 24 hours after the order was placed and we’ll cancel it no questions asked. If it has been more than 24 hours, we may have already sent your order to the supplier and may not be able to cancel as it will already be in the crafting or shipping process.

Q:I ordered 2 items, why did I only receive one?
A：Since we have fulfillment centers all over the world, when you order multiple items, they may be shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you, and if in doubt, just contact us.

Q:Is the shipping free and what shipping methods do you have?
A:We offer free shipping For orders over US$89.00, you can enjoy free Standard Shipping.

Q:Do you ship overnight?
A：Sorry we don't have overnight shipping.

Q:There is no any tracking information about my order.

A:Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. You also contact us （[email protected] ）and we will try our best to update that info for you.

Q:How to track order？

A:After shipping the order out, we will email you the tracking number and link. You can also login your user account, to track the order.

Q:I don’t have the tracking number and link.

A:After shipping the order out, we will email you the tracking number and link. Sometime the email may go to the junk box. Please have a check. If you still not receive, you can contact our customer service.
Tip: we will email to the email that you input in shipping address.

Q:What happens if I am not in when it arrives?

A:Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

Q:Are there any additional fees?

A:That depends. Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, we can refund 50% of the tariffs, please keep the receipt of the payment and contact our customer service by logging in My Order and submitting a ticket.

Q:The tracking information hasn’t been updated for a long time

A:Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.

Q:What payment methods do you have? And do you accept the cash?

A:We accept Credit Card(include Visa and Master).We don't accept the cash on delivery.

Q:Can I repurchase the canceled order?

A:Yes, you can log in your account to repurchase the canceled order. But if the item was out of stock, you can't repurchase.

Q:Why my payment was declined?

A:If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or submit a ticket with as much detail along with the error messages.

Q:How to cancel the order？

A:You can log in your account to cancel the unpaid order directly; or you can contact our customer service to cancel the order.

Q:Why isn’t my promo code working?

A:Firstly, check if your code has been applied successfully. Then please check if the code already expired or in a wrong spelling.

Q:Can I use more than one discount code?

A:Each coupon has its own expiring date and each order can only accept one coupon.

Q:What is your return policy？

A:We have high quality control standard to make sure all the products we ship are in perfect conditions. If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.

Q:When will I get the refund?

A:Our warehouse will verify the conditions of the return items within 7 business days upon the receipt.After the return verification is completed, we will process your refund immediately.When you receive a refund will depend on the refund method you choose when returning. Refund method: Payment Account It normally takes 10-20 business days which depends on your financial institution for the refund to appear on your credit/debit card that depends on the original way you used.

Q:Could I get the full refund if I return the order?

A:We will offer full refund on all items that have been returned in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 80% of total payment. Coupon codes cannot be refunded as monetary value and will be deducted from the total amount of the refund.

If you have any questions please contact us:[email protected]