Return & Refund Policy

By placing an order through https://www.ceceliam.com/ you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

All our products are made-to-order so we typically do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc.

Please be informed that our products are customized and manufactured under market demand; thus, they are not always available. Also, advertised images may be slightly different from the actual items in terms of color due to the lighting during photo shooting or the monitor’s display.

30-Day Return Policy

You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To complete your return, we require a receipt or proof of purchase. Please note that returns will need to be sent to the following Address: Room F 6/F Mega Cube, No.8 Wang Kwong Road, 999077 Kowloon , Hong Kong. Please get in touch with our support team via [email protected] for more information.

How long do I have before making a return, and do I have to pay for shipping?

To start a return, you can contact us at [email protected] or call us at +852 5424 7936. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Method:
By Mail

Return Label:
Download/print

Product Conditions:
New

Restocking Fee:
No Restocking fee

Return Shipping Fee:
No cost

Damages and Issues
Please check your order when it arrives and get in touch with us right away if the item is broken, damaged, or you get the wrong one so we can look into the problem and fix it.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item please contact us at [email protected] or call us at +852 5424 7936

European Union 14-Day Cooling Off Period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 7 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too. For any questions please contact us at [email protected]

Contact Us:

Business Address: Room F 6/F Mega Cube, No.8 Wang Kwong Road, 999077 Kowloon, Hong Kong
Email: [email protected]
Phone: +852 5424 7936

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