Shipping Information

At Ceceliam® your satisfaction is our top priority.

If you have any questions about placing an order with us, please contact our Customer Service Team: [email protected] at 9:00am – 6:00pm.


All shipments are sent by SF Express Or Yun Express. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

**Health Safety**

Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier. We hope your understanding.

All shipments are sent by SF Express Or Yun Express. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

DO YOU SHIP WORLDWIDE?

We provide shipping to these countries:

  • United States 
  • International countries:

Australia, Belgium, Canada, Cyprus, Denmark, Finland, France, Georgia, Germany, Greece, Hungary,Hong kong Ireland, Italy, Latvia, Lithuania, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam, Israel, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

SHIPPING FEE

Region SHIPPING METHOD COST COSTSHIPPING TIME
(Processing time + Shipping time)

United States

Standard Shipping

$6.99 for orders less than $89 USD

FREE Standard Shipping for orders over $89 USD

17-25 Days
Other Regions Standard Shipping

$7.99 for orders less than $89 USD

FREE Standard Shipping for orders over $89 USD

20-30 days
Region SHIPPING METHOD COST COSTSHIPPING TIME
(Processing time + Shipping time)

United States & Other Regions

Express Shipping

$15.99 for All Orders

12-20 Days

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

WHEN WILL I GET MY ORDER?

Your orders shall be shipped out from our warehouse located at: Asia and Chinese factory.

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:

SHIPPING & HANDLING

 

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

Delivery Time = Processing time + Shipping time

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Region Estimated processing time Estimated delivery time Estimated timeframe
United States 7-10 days 10-15 days 17-25 days
Other Regions 7-10 days 13-20 days

20-30 days

Note:The shipping method is Standard Shipping.Parcels may take longer to arrive due to an invalid address, Covid-s19,customs clearance procedures or other causes which cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 15 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from factories in Asia and China are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

As of July 1, 2021, the European Union (EU) will remove the Value Added Tax (VAT) exemption for low-value imported goods (i.e. all goods with a value of up to €22*). As a result, all commercial imports into the EU will be subject to VAT and require a Formal Customs Declaration. Therefore, kindly be informed if your shipping address is located in the EU area:
1. VAT to EU countries is charged in advance
2. Declare prices usually much lower than the actual price that you bought so that VAT can be the lowest as possible. In case you’re called to make clearance and asked for purchasing invoices by customs (which rarely happens), kindly contact us in advance.

If you have any questions about shipping and delivery, please contact us:

Contact us:

Email: [email protected]
Shopping Cart

Black Friday Sale:Buy 3 Pcs For 12% Off;Buy 7 Pcs For 15% Off

Join our email list for 10% off your first order

 

0
    0
    Your Cart
    Your cart is empty